Engagement Manager - IT Shared Services

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Engagement Manager – IT Shared Services

Responsible for exceeding client expectations through superior implementation, delivery and management of IT infrastructure solutions. Responsibilities include: Maintain contact and communication with all internal and external stakeholders to ensure conformance with requirements and client/user expectations
Implement strong client management practices (Performance review, reports and analysis, change requests, risk management and decision tracking)
Contribute to standard Infrastructure implementation methodologies and management best practices
Assist internal technical team during technology assessment and proposal phases of the service delivery process, particularly as it relates to deployment approach, timeline and deliverables
Must have an extensive background and general knowledge of building blocks of IT infrastructure domains (network, systems, security and standard applications)
Particularly for the Network and Systems domain.



Mumbai, IND

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